Last updated: August 2026

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1. Our Commitment

At ELC Group and Crown Bridge Consulting Ltd, we are committed to ensuring digital accessibility and an inclusive user experience for all individuals, including HNW families, institutional partners, advisers, candidates, and students.

Whether interfacing with our online portals or engaging our physical advisory desks in London and Toronto, we strive to ensure our services, web content, and communications are accessible regardless of ability or technology.

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2. Technical Standards Compliance

To deliver an accessible digital experience, our website (www.elc-group.ca and [www.crownbridgeconsulting.com](https://www.crownbridgeconsulting.com)) is designed and maintained in alignment with recognized international accessibility standards:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA: The international technical benchmark for web accessibility.

• UK Equality Act 2010 Standards: Fulfilling our duty to make reasonable adjustments for individuals with disabilities.

• Accessibility for Ontarians with Disabilities Act (AODA) & Integrated Accessibility Standards (IASR): Fulfilling our accessibility obligations across our Canadian operational footprint.

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3. Measures Taken to Support Accessibility

We incorporate accessibility best practices across our digital architecture, including:

• Clean Visual Hierarchy & Contrast: High-contrast typography and minimalist layout design to assist users with visual or cognitive impairments.

• Keyboard Navigation: Ensuring core web pages, services descriptions, and contact sections can be navigated effectively without a mouse.

• Screen Reader Compatibility: Structuring headers, alternative text (alt tags) for images, and semantic HTML elements to support assistive technologies.

• Responsive Layouts: Optimizing layout presentation across desktop, tablet, and mobile devices without loss of functionality or visual clarity.

• Non-Automated Direct Contact: Providing direct human contact channels so individuals requiring specific accommodations can communicate with our team without navigating complex web forms or automated bots.

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4. Alternative Formats & Bespoke Accommodations

We recognize that private family governance, academic reporting, and legal/property documentation often involve detailed disclosures.

If you require information on our governance pillars, client onboarding materials, or private mandate proposals in an alternative accessible format (such as large print, accessible PDF, or direct audio dialogue), please reach out to our executive desk.

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5. Feedback & Contact Information

We welcome your feedback on the accessibility of our website and digital services. If you encounter any accessibility barriers or require support, please contact us directly:

• Executive Contact: Luiza Cölsmann (Managing Director)

• Accessibility Email: hello@crownbridgeconsulting.com 

• Privacy & Compliance Email: hello@crownbridgeconsulting.com 

• UK Registered Office: Crown Bridge Consulting Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

We aim to acknowledge and respond to accessibility inquiries or accommodation requests within two business days.

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6. Continuous Improvement

We view accessibility as an ongoing commitment. We periodically review our digital platforms and communication procedures to identify opportunities for enhancement as web technologies and legal standards evolve.